FAQ

  • Where are you located?

    We’re located 1135 Surfcoast Highway Mount Duneed. On the left as you head towards Torquay. Next to Beach Willow Nursery and The Messy Patch. Look out for the orange SANA sign


  • How do I book a session?

    Bookings can be made online at sanarecovery.as.me. Walk-ins are welcome when space allows, but we recommend booking to secure your spot.

  • What’s included in a session?

    Each 75-minute session includes access to our woodfire saunas, cold plunge/ice baths, and relaxation garden. You are recommended to alternate between heat and cold for optimal recovery.

  • What should I bring?

    Please bring an open mind, two towels (one for sitting the other for showering), swimwear, water bottle, and thongs.

  • Can I come with friends or a group?

    Yes! You can book multiple spots through our online system. We also offer private group bookings—contact us to arrange.

  • What if I need to cancel, reschedule or I'm sick?

    You can reschedule or cancel up to 24 hours before your session via the confirmation email. Late cancellations may be charged.
    If you are unwell, we recommend you stay home and rest. Please contact us to arrange a credit or to reschedule.

  • Are gift vouchers available?

    Yes! - What a perfect gift.

    Gift someone a recovery experience by purchasing a voucher on our website or in person at the desk.

  • How often should I come?

    It depends on your goals! Some visit weekly for wellness, others more regularly for athletic recovery. Listen to your body.

  • Parking

    At Sana, there are two parking options depending on the time of your session:

    1. Between 9am – 3pm
    Park at The Beach Willow Café. Enter through the café, walk out into the courtyard, and follow the steppingstones to your left to find us.

    Tip: Grab a coffee or bite from the café while you’re there!

    2. Before 9am or after 3pm

    Drive through the car park to the left of the café and follow around to our back entrance.